In general, you can view our web pages without telling us who you are or revealing any personal information about yourself. We may track IP addresses to analyze trends, administer the site, track online usage, and gather broad information for aggregate use. IP addresses are not linked to personally identifiable information.
Product Orders/Catalog Requests
If you place an order or request a catalog from us, we require that you provide certain information on our online order form(s). For orders, we request you provide contact information (including your name, address, telephone number and email address, and the name and shipping address of the recipient) and financial information (including credit card number and expiration date and coupon code, if any). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, this contact information is used to get in touch with you.
Surveys and Contests
From time-to-time we may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level, etc.). We will use contact information to notify the winners and award prizes. Survey information will assist us in improving our products and services, and in providing you with an enjoyable shopping experience. None of the information from a survey is used on an individual basis. All information is compiled into statistical groupings only and is not retained for any other use.
If you call or correspond with our customer service center, we will request information from you as well. The information requested depends upon the purpose of your contact, but is likely to include your name, billing address, email address, the name and shipping address of the recipient, financial information such as your credit card number and expiration date, and the order number and date.
Information and Use
Fresh Roasted Almond Co., Inc. is the sole owner of any information we collect from you. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Our primary use of the information you provide us is for billing purposes and to fill your orders. In addition however, for your convenience we also may use the information to provide other services including the following:
Sharing of Information
We may occasionally partner with another party to provide specific services for us, such as providing credit card processing, shipping or promotional services. We will only provide contact information necessary for the third party to provide these services for us. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. We also ask these partners to confirm that their privacy practices are consistent with ours.
We may email you to communicate with you about your Internet, telephone and mail orders.
Fresh Roasted Almond Company, Inc. may occasionally contain links to other sites. Please be aware that Fresh Roasted Almond Company, Inc. is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Notification of Changes